Frequently Asked Questions

Shipping

How long does shipping take?
Orders are processed in 1–2 business days. Standard shipping takes 3–5 days, economy 5–7 days.

Do you offer free shipping?
Yes! Free shipping on all U.S. orders over $75.

Do you ship internationally?
We currently ship within the United States only.

Returns & Refunds

What is your return policy?
Most items can be returned within 30 days. Unopened wellness products have a 60-day satisfaction guarantee.

How long do refunds take?
Refunds are processed within 10 business days of receiving your return.

What items are non-returnable?
Opened consumable products (supplements, etc.) cannot be returned for safety reasons.

Products

Are your products made with clean ingredients?
Yes, all Pure Prairie products are formulated with premium, clean ingredients — no fillers, no compromises.

Where are your products made?
Our products are sourced and quality-tested to meet our strict standards before reaching you.

Account & Orders

How do I track my order?
You'll receive a tracking email once your order ships.

Can I modify or cancel my order?
Contact us as soon as possible — we'll do our best to help before it ships.